Methods of transport and payment:

The customer has a choice of several variants. PřátelskéDary.cz delivers packages by Czech Post transport service, a personal collection is possible in Prague and via Zásilkovna.cz all over the Czech Republic and Slovakia.

Orders over 2500 Kč are FREE OF DELIVERY CHARGE (when paying with cash on delivery, we will contact you to check the validity of the order).

When you purchase more products, you pay only one postage, weighing and parcel size - we recommend DELIVERY PACKAGE for 99 Kč (we send this item with priority and it will arrive on the second day after shipment, other variants may take up to 3 days after shipment).

METHOD OF DELIVERY / PRICE

PAYMENT BY BANK TRANSFER: 2600407962 / 2010

PERSONAL COLLECTION - FREE in Prague 

Due to EET, you must pay by bank transfer before taking over. (upon agreement at: Hornoměcholupská 693/144, Prague 15 109 00, or at Gregorova 2087/1, Prague 4 148 00 - These addresses serve only as a dispensing place. We do not have a shop there)

CZECH POST - DELIVERED TO POST - up to 2 kg including packing materials - within 3 days from dispatch - 99 Kč

CZECH POST - DELIVERED TO HOME - up to 5 kg including packing materials - size max. 50 cm - within 24 hours from dispatch - 129 Kč  

CZECH POST - DELIVERED TO HOME - within 24 hours from dispatch - 179 Kč 

CZECH POST TO SLOVAKIA - DELIVERED TO HOME - 279 Kč 

CZECH POST TO POLAND - DELIVERED TO HOME - 299 Kč 

Orders to Slovakia and Poland cannot be paid by cash on delivery.

ZÁSILKOVNA.CZ - within 3 days of dispatch

– up to 2 kg, max. 70 cm, max. Sum 120 cm - 75 Kč

– up to 10 kg, max. 120 cm, max. Sum 150 cm - 119 Kč

ZÁSIELKOVŇA.SK

– up to 2 kg, max. 70 cm, max. Sum 120 cm- 89 Kč

– up to 10 kg, max. 120 cm, max. Sum 150 cm - 139 Kč

PAYMENT BY CASH ON DELIVERY

CASH ON DELIVERY is charged for 49 Kč and it also applies to purchases over 2 000 Kč.

CZECH POST

Complete delivery or shipping status information can be found in the "Delivery sent" email after 19:00. Complete information can be obtained in two ways: Online at www.cpost.cz in the Track & Trace section, where you need to enter the number of the shipment that comes to you on the day the shipment is dispatched. If you do not have access to the Internet, please call 800 177 889 for free. You need to know the number of the package that you receive when you create your order.

You are also informed about the course of the package by SMS. (applies only to DELIVERED TO HOME)

Claims for postal services:

We recommend checking the package as soon as it is received. Unpack the package directly at the post office or in front of the driver who is obliged to wait for your statement that the shipment is in order. Handle your complaint immediately at the post office with the Czech Postmaster. It is also necessary to inform us by email info@pratelskedary.cz.